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Box Office / Customer Support - 2023 Mill Valley Film Festival

  • 1.  Box Office / Customer Support - 2023 Mill Valley Film Festival

    Posted 08-14-2023 14:39

    2023 Mill Valley Film Festival

    Box Officer / Customer Support Representative

    Location: San Rafael, CA (15 minutes North of the Golden Gate Bridge)

    Status: Seasonal, Hybrid

    Dates: September 7 - October 22, 2023

    Compensation: $19/hour

    About Mill Valley Film Festival:

    Founded in 1978, the Mill Valley Film Festival is a world-renowned 11-day event held every October, screening over 200 innovative US and international films for over 60,000 attendees. MVFF has a stellar reputation as a filmmakers' festival with a high-profile, prestigious, non-competitive environment celebrating the best in independent and world cinema in gorgeous Northern California.

    About the job:

    We are looking for movie lovers and customer service superstars to staff our box office and provide online customer support for the 46th Mill Valley Film Festival (Oct 5th to Oct 15th). Our primary box office locations will be in San Rafael, CA and Mill Valley, CA, with additional locations at Roxie Theater in San Francisco, Lark Theater in Larkspur, and BAMPFA in Berkeley.

    Your Responsibilities:

    • Selling tickets and memberships
    • Responding to customer voice- and e-mails
    • Preparing will call and mail-out orders
    • Assisting in the fulfillment of internal ticket requests


    • Customer service
    • Cash handling
    • Familiarity with POS systems
    • Organizational skills a plus

    If you are interested, please send us an email with your resume attached to: We look forward to hearing from you!

    Our Diversity, Equity, and Inclusion Commitment:

    We strive for a culture where people sense like they are valued, can bring their whole selves to work free of oppression, injustice, harassment or discrimination, and that they experience belongingness through a common purpose. We are taking steps to ensure that the California Film Institute is a safe and equitable space for staff members, filmmakers and audiences alike by incorporating inclusivity, diversity and accessibility measures into our business plan and tangible KPIs to hold ourselves accountable to serve and engage diverse audiences through our work. We are also working to examine racial justice internally in order to drive self-discovery and best inform how we can change practices and utilize our voice and position within the community.

    California Film Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our policies prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    Alexander Murphy